Online Return Policy

Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your payment method used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected.

Items that are ineligible for a refund:

• Returned after 30 days from the day of shipment

• Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)

Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there, your refund will take 3-5 business days to be back in your account.

International Returns

Please be aware international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.

We ask that you please ship your return back to:

DOG PPL Shop
3440 Ocean Park Blvd
Santa Monica, CA 90405

After shipping, please forward your receipt for tracking details to shop@dogppl.co. Once we receive and inspect your return, your refund or store credit will be issued and you will be notified.

Exceptions to the Policy:

While our policy is generally all sales final, we acknowledge that there might be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case.

Handling Product Defects:

We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation.

Contact and Support:

Contact us through our Help Center for further assistance or clarification.

Policy Changes:

We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed.

Exchanges

Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If your customer wishes to exchange an item or items, their best option is to return the items for a store credit. 

 

Santa Monica Clubhouse Return/Exchange Policy

Items purchased from the DOG PPL Clubhouse (excluding DOG PPL branded merchandise) may be exchanged for the same product in an alternate size within 7 days from the date of purchase. Exchanges are not guaranteed as they are assessed on a case-by-case basis. The item(s) must be unopened, unused, and without any visible damage. We do not process refunds for return items (excluding DOG PPL branded merchandise). Thank you for understanding. 

To qualify for exchange:

• Items must be unopened, unused, and in their original condition

• All tags must be attached and original packaging intact

• Items must be free of stains, pet hair, odor, or visible wear

 

To qualify for return:

• Item(s) is DOG PPL branded merchandise

• Items must be unopened, unused, and in their original condition

• All tags must be attached and original packaging intact

• Items must be free of stains, pet hair, odor, or visible wear

We cannot accept exchanges/returns if:

• The item is brought back after 7 days from purchase

• Packaging has been opened or tags removed

• The product is not in a condition to be resold